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Annual Maintenance Contract (AMC)

In Contemplation of customer satisfaction by facilitating paramount throughput from our power products or already installed products, we avail our customers & prospects with Annual Maintenance Contracts. We do provide both comprehensive & non-comprehensive AMC.

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Comprehensive

It incorporates both repair & replacement of the faulty system element. Nothing else is levied for labor or for the parts replacement.

Non-Comprehensive

It incorporates only repair (i.e. labor). Extra charges are levied for parts replacement.

High Frequency UPS Repairing Services

In Contemplation of customer satisfaction by facilitating paramount throughput from our power products or already installed products, we do avail our customers & prospects with Repairing / Re-conditioning / Servicing of High Frequency UPS. If you, or your company, have been thinking of such Services we would like to discuss your future objectives and how our services might interest you.

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UPS Maintenance Contract

Delivered by our trained engineers and support staff, we offer the most comprehensive and cost-effective service plans available, ensuring your power protection systems are expertly maintained on a regular basis and always ready to support your business load.

Power vision maintenance plans offer the flexibility to choose the level of service needed to ensure that risks and costs are minimized. They all provide regular maintenance visits and you can choose the level of response time you need to suit your business requirements. To maximize the reliability of your UPS, a service plan from Power vision also ensures critical component degradation is identified and that repairs or replacements are carried out before a fault occurs.  Immediate spares availability is assured through our extensive spares inventory.

Benefits

Extensive network of trained field service engineers

24/7 telephone support for an instant response to your service needs

Fixed, competitively priced service plans, guaranteeing UPS availability – with no unscheduled budgetary surprises

Guaranteed response times to site – we’re there when we say we’ll be there

Power vision provides service for a wide range of UPS brands

Support contracts tuned precisely to each installation, so you only pay for the service level you need.

Remote monitoring options to complement telephone support.

Extensive spare parts inventory ensuring maintenance and repairs are carried out without delay

Features

Routine inspection and preventative maintenance

Battery maintenance

Fully comprehensive cover available

Emergency call-out options including guaranteed speed of response, 24 hours a day, 365 days a year

Remote UPS Monitoring

EcoStruxure IT Expert is specifically designed to ensure your business’ critical load is protected by dedicated, trained personnel, even when your facility is unmanned.

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How EcoStruxure IT Expert works ?

EcoStruxure IT Expert communicates constantly with your UPS system in order to automatically detect any error or alarm messages. In the event of an incident being detected, EcoStruxure IT Expert automatically connects with MSP’s Service Centre network via email, transmitting a status message and providing any available details relating to the fault, as well as a device identification string. MSP’s service center personnel are then able to liaise with the company’s field team, who can integrate and manage the UPS, performing all necessary remote diagnostics before reaching the facility within the contracted service agreement time frame.

Features and Benefits

Continuous monitoring and management of your UPS

Ideal for mission-critical systems and unmanned sites

Alarm-triggered interrogation of UPS parameters for remote diagnosis

Prevention and early fault detection

Dedicated KUP Support Centre – Manned 24/7/365 to ‘collect, assess and respond.’

Combined with a maintenance contract,EcoStruxure IT Expert improves service levels, enabling engineer to arrive onsite with the correct spares

Complete assurance of continuous availability

Your fully customizable solution

Installation and maintenance of your power surveillance system

Standard SMTP email connectivity through one way communication with no additional firewall access or configuration required

IReal-time email notification sent in response to alarm/critical events directly to KUP Support Centre

Monthly UPS Status Report detailing trends and alarms

Optional Battery Monitoring via UPTIME+– measuring battery discharge, temperature and humidity levels to help prevent battery failure.