Customer Care
Complaint Registration
Report a product, service or site issue so the support team can route it to the right technical resource quickly.
Issue reporting
Clear information helps us support you faster.
Complaint registration gives your issue a clear starting point. The more accurate the fault description, equipment details and urgency level are, the faster the support team can diagnose and plan action.
Use this page for UPS faults, battery concerns, alarms, reduced backup, installation issues, service concerns or recurring equipment behavior that needs technical attention.
Best for
- UPS alarms or faults
- Battery backup problems
- Service follow-up issues
- Recurring site complaints
Before you submit
Keep these details ready.
Fault description and urgency
Product model and serial number if available
Site location and contact person
Photos, alarm messages or recent service reference if available
What you get
A better support experience.
Clear fault context
Structured issue details help avoid repeated calls for basic information.
Better routing
Complaints can be directed to service, warranty, installation or sales support as needed.
Traceable follow-up
A registered issue is easier to review, escalate and close.
Process
How this request moves forward.
1
Step 1
Describe the issue and affected equipment.
2
Step 2
Support team reviews priority and technical context.
3
Step 3
Remote diagnosis or visit planning is initiated.
4
Step 4
Corrective action and closure follow-up are tracked.
Ready for support
Enquire Now
Send your complaint registration requirement to Power Vision.
Share the site, product and urgency details in one place. Our team will route your request to the right support workflow and respond with the next step.